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Frequently Asked Questions

Are you interested in a reading but unsure what to expect? Read the FAQs listed below and if your question is not listed below feel free to contact us.

Facebook Business Page user

Keep the fakes out of your page's comments by restricting certain words from appearing.

Do you offer free live services or are holding a competition or giveaway? You can block commonly used words by impersonating accounts that will make the comments hidden until you approve the comment to be visable or ban the user from your page by clicking on their comment.

From a PC:

Switch to your business page profile

Open your profile business home page

Click Manage at the top right of your page underneath the cover photo (looks like a tool icon)

Click Moderation Assist on the left menu bar (approx. mid-way down)

This brings up Add or edit criteria option, select Add

From the drop-down menu underneath Criteria for Comment select the first option “Keywords in comments“

Type the words you want to block, separated by commas.

Click Save Changes

From a Phone:

Switch to your business page profile

Click on your profile photo in the bottom right corner

Scroll down to “Settings & Privacy” (has a cog icon next to it)

Select Settings > then Page settings

Under the Privacy heading select the menu for Public Posts

Scroll down to Content moderation

Click on Blocklist Filter

Type the words you want to block

Click on save changes

(Words you could have on your blocked list could include congratulations you have won, click link, register to claim, message for your prize etc)

How to view hidden comments:

As your business page profile, open up the post that has attracted the scammer to comment

Underneath the reactions/shares click on the drop-down menu that shows how the comments are displayed.

Select “Hidden by this page”

Click on the comment to review and unhide or block the user.

Hope this helps many of you, Janée